Customer Service Openview is dedicated to quality customer service. We enjoy the challenges and opportunities our clients provide us. We have incorporated this business philosophy within our ISO 9001:2000 Quality Management System that recognizes and enforces these tenets:  

1. Our primary goal is our customers’ success.
2. We are the crucial partner that our customers rely on at their hour of need.
   
3. We know how our customers feel when their systems aren’t working.
   
4. We accept the challenge of surpassing our customers’ expectations.
   
5. We realize that our co-workers are our customers too.
   Our clients have an opportunity to rate their experience with Openview via our periodic Customer Surveys.  We are your partners in IT solutions. This means you can truly count on us.
   
   Openview is a leading ICT solutions provider operating in Eastern Africa, including Somalia and Sudan. Openview helps organizations to increase productivity through the use of technology featuring Infrastructure, Integration, Applications, Automation, Implementation and Support.
   
   
   The range of services include the provision of high quality communications and network infrastructure, computing equipment, application and office automation software, document management, workflow, collaboration tools, network management systems, storage systems and advanced computing solutions from leading global vendors.

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Support Services
Openview Business System’s Support Services focuses on Application Portfolio Management to help clients extract the best business value from their IT investments.From the analysis and design of business processes to project management and application development and maintenance, we have the unique combination of professional skills to deliver the tactical solutions which will add value to contribute to the customer's bottom line.

The Support services team develops solutions by establishing how to extract value from the customer’s IT value chain, as well as creating opportunities for outsourcing or co-sourcing.Using a combination of technical and professional skills, the team adopts a strategic approach to optimising the client’s business and then co-ordinates the relevant technological components in order to achieve a reliable, efficient and cost-effective solution.

Service Management
Openview Business Systems has positioned itself as a specialty service management outsource provider with impressive technology and expertise as a perfect solution provider in the ICT arena.It provides a Single Point of Contact (SPOC) to its customers with automated business processes for Problem, Change and Configuration Management.It is a flexible offering which is broken into 3 distinct service areas: - Call Desk services

1. User Support DESK services
   
2. Command Centre servicesServices are provided individually or collectively, either on a turnkey, project or contractual Service Level basis over an agreed period of time. This entails the provision of various ICT services, namely:
   
   - Call management
   - Customer services
   - Remote & on-site support:
   - Desktop
   - Server
   - Application
   - Network (WAN/LAN)
   - Management & monitoring
   - Support
   - Hard & software and Operating Systems:
   - Consulting
   - Procurement
   - Installation
   - Operating system and RDBMS administration and supportWe provide network (WAN/LAN) and server management in addition to:- Support

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Project Management
Most people ask us what we do; we believe we are in the business of successful project delivery. This is underpinned by effective project management framework. By studying business drivers Openview Business Systems creates a value proposition tailored to individual businesses. Clients will benefit from three key differentiators:

Our People
The experience and depth of skill residing within Openview Business Systems is what sets us apart in the industry. We are passionate about continuously investing in and developing our staff. A Project Manager with extensive experience runs each project and clients are guaranteed the finest technical minds in the industry.

Methodologies
Openview Business Systems is the first local IT company to align itself with, all its project managers on the international best practice – PRINCE2™, which stands for (Project in Controlled Environments 2) methodology.

Sound project governance, scalability and flexibility to satisfy individual client project needs underpin PRINCE2™. By using this methodology, Openview Business Systems assures clients of the best project delivery and that all projects meet the highest levels of compliance.

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Track Record
Openview Business Systems is passionate about project management and has a long track record of delivering superior service to a number of blue-chip companies. We regularly assess our performance and recognise delivery excellence by our teams through a Project of the Year Award. Our advanced experience, skill and methodologies make Openview Business Systems the logical choice for companies both large and small.

PRINCE2™ is a structured methodology for effective project management. The PRINCE2™ methodology, depicted below, utilizes distinctive techniques, components and processes that allow projects to be structured around each client’s individual business case.



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